Keeneland Mercantile FAQ

Can I return or exchange Keeneland Mercantile merchandise?: Yes, returns and exchanges can be completed in-store at the Keeneland Shop within 30 days of purchase, provided the tags are attached and you have proof of purchase (receipt).
Can I still redeem my Keeneland Mercantile gift card?: Yes, all physical Keeneland Mercantile gift cards can be redeemed in store at the Keeneland Shop.
Will merchandise from Keeneland Mercantile be available at the Keeneland Shop?: Yes, the majority of Keeneland Mercantile merchandise will be available at the Keeneland Shop, with the exception of spirits.
Can I still shop online?: Yes, online shopping is available year-round at KeenelandShop.com. Please note that KeenelandMercantile.com will no longer operate as an online store.
Will there be a closeout sale at Keeneland Mercantile?: No, all remaining Keeneland Mercantile merchandise will be transferred to and available at the Keeneland Shop.
How can I contact customer service after Keeneland Mercantile closes?: For customer service inquiries, please email giftshop@keeneland.com.

Keeneland Shop Information

Location: 4201 Versailles Road, Lexington, KY 40510
Hours of Operation: Monday–Saturday, 9:00 a.m.–5:00 p.m.