Return & Exchange Policy

We will gladly accept returns/exchanges up to 30 days of order of *most unused items with tags still intact. *Consumables cannot be returned or exchanged.

  • Please allow up to 2 weeks for return/exchange to be processed.
  • Unless a mistake was made on our end, you will be responsible for the cost of shipping the item back to our warehouse as well as the original shipping cost. *If a mistake was made or an item arrived damaged, please email mercantile@keeneland.com and we will provide a return shipping label.  
  • Only even exchanges can be made. If you would like another item at a higher or lower price than the item you are returning, we suggest creating another order online. 

Print Return/Exchange form here

Return Shipping Address:
Keeneland Mercantile
ATTN: Online Returns/Exchanges
4201 Versailles Road
Lexington, KY 40510

If you have any questions regarding online orders, please email mercantile@keeneland.com or call 859-288-4247 M-F 9am - 4pm EST.