FAQ

What is Keeneland Mercantile?
Great question! Check out Our Story to read about how Keeneland Mercantile came to life. 

Where is Keeneland Mercantile located?
120 West Main Street
Lexington, KY 40507

What are the hours of operation?
*Keeneland Mercantile is currently closed in-store*
Monday - Saturday: 9:00am - 7:00pm
Sunday: Noon - 6:00pm

Where can I park?
Parking is available for City Center patrons by accessing the Vine Street garage entrance. Patrons can utilize the Vine Street/Jeff Ruby's elevator once parked and follow the signs to Keeneland Mercantile. 

How do I get in contact with someone at Keeneland Mercantile?
You may call the shop at 859-288-4155 or send us an email at mercantile@keeneland.com and we will get back to you. If you have a question regarding an online order or the website, please call 859-288-4247 or send an email. 

Would Keeneland Mercantile be interested in donating items for an event/auction?
Please email giving@keeneland.com for donation requests.

I would like to return/exchange an online order I received. How do I go about doing that?
Please see our Return & Exchange Policy here

Am I able to return products to Keeneland Mercantile if I purchased them at the Keeneland Shop?
Only items purchased at Keeneland Mercantile may be returned at Keeneland Mercantile.

Are the Maker's Mark Keeneland Private Select or Eagle Rare Single Barrel Select available to purchase anywhere else?
The Keeneland Private Select & Eagle Rare Single Barrel Select is available ONLY at Keeneland Mercantile.

Can you ship the Maker's Mark Keeneland Private Select or the Eagle Rare Single Barrel Select?
Unfortunately, no.